Frequently Asked Questions
Everything you need to know about brewing the perfect cup at home.
How long does shipping take for fresh coffee beans?
To ensure maximum freshness, we roast our beans in small batches. Orders typically ship within 24-48 hours of roasting and arrive at your doorstep within 3-5 business days.
What is your return policy on brewing equipment?
We offer a 30-day return policy on all non-perishable hardware and accessories, provided they are in their original packaging and unused condition.
Do you offer international shipping?
Currently, Sigma Coffee ships to the contiguous United States, Canada, and the UK. Shipping rates and delivery times vary based on the destination.
How should I store my coffee to keep it fresh?
We recommend storing your beans in a cool, dark place inside an airtight container. Avoid refrigeration or freezing, as moisture can compromise the flavor profile.
Are your coffee beans ethically sourced?
Absolutely. We partner directly with sustainable farms and cooperatives to ensure fair wages for farmers and environmentally friendly harvesting practices.
Can I change or cancel my subscription?
Yes, you have full control over your coffee subscription. You can pause, skip a delivery, or cancel at any time through your account dashboard.